T&C’s

Terms and Conditions

How Are Payments Processed?

  • In order to confirm your appointment, full payment is required
  • We allow for 24 hours for payment to be exchanged as confirmation
  • You will NOT be scheduled onto the system if payment is not received.
  • Once payment is received, your booking will be confirmed. You will be scheduled onto our booking system and all relevant details including assessment materials will be emailed to you
  • If payment is not received, the appointment is offered to another person waiting for an appointment date.
  • All payments must be exchanged in EURO, both domestic and international
  • We accept bank transfer which are free of charge for domestic clients. However, if sending from an international account and in a different currency, there are transfer and conversion fees. These will be added in addition to your package cost.
  • International clients must cover the cost of the international transaction fee in addition to the immediate invoice, both to send and for us to receive, where applicable.

Can I pay by card, payment link or Apple Pay? 

Yes. We accept payment by card, payment link or Apple Pay. But, we DO NOT cover the processing fee for this. 

What is the processing fee if paying by card, link or Apple Pay? 

If you prefer to pay by card, payment link or by Apple Pay, there is a settling / processing fee for both Domestic and International

  • DOMESTIC: 2% fee will apply to your transaction. This will be included in addition to your package cost.
  • INTERNATIONAL: 3% fee will apply to your transaction. This will be included in addition to your package cost.

Can I pay in instalments?

We prefer full payment. But we can accept instalments, within reason and where necessary. Usually instalments are in 2-3 phases. Please discuss this with Danielle. An initial deposit is needed to secure the appointment, while the remaining balance due must be covered ahead of your session, on the designated dates decided between Danielle and client. You will not be facilitated without full costs being covered 48 hours ahead of your session. This will be shown on your invoice, as a gentle reminder.

What Are Your Refund Procedures?

  • Due to our limited availability, a 168 hour notice (7 days) is required for you to make a request for a full refund.
  • Notice for full refund must be given 7 days in advance of the designated date for consultation, in-person appointment, online appointment, or group workshop.
  • There is an €80 cancellation fee on ALL bookings.
  • We do not refund any transaction fees made by you through payment links. If there is a card cost or transaction fee for Firefly Somatics™ to refund you, this will also be added to the aforementioned cancellation fee and the overall amount you will retrieve.
  • Regarding purchased gift vouchers and open vouchers, refunds cannot be made.
  • All vouchers must be used within the specified date by the receiver.
  • Vouchers are valid for 6 months from the issued date.

What happens if I cancel after the 7 day window and closer to my appointment date?

  • A refund is not viable
  • We can reschedule your appointment or offer an open voucher for you to use at a later time.
  • We permit ONE reschedule which must be facilitated within 3 months of original appointment date. If you need time to rearrange your calendar, we can issue you a gift voucher. This must be used within 3 months from the issue date. Should you fail to attend the next allocated appointment date, the session is marked as facilitated. You will not be offered another date or entitled to a refund. Similarly, if you do not use your gift voucher within the 3 months, it will become void and no refund will be issued.

What happens if on the day, I do not show up for my appointment?

  • The appointment is marked as facilitated
  • No reschedule will be offered
  • No refund can be issued
  • While you may have missed your session, we can facilitate the aftercare as paid for within your package

What happens if something urgent happens on the day of my appointment and I need to reschedule?

  • We need at least 6 hours notice on the day, if you are unable to attend your appointment and need to reschedule
  • If notice is not given 6 hours in advance, your appointment will be marked as facilitated
  • No refund or reschedule will be offered

NO refunds are offered if full service has been facilitated.

Do You Offer Open Vouchers ?

We do! And they’re a stunning gift, intentional and heart led. No better gift, than the gift of healing!

  • Open vouchers are assigned for am intended use (i.e. in person session, group workshop, online session).
  • This voucher must be used within 6 months of the issued date.
  • You can use your voucher against any treatment with us, but any additional costs must be covered

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