Our Terms and Conditions
Processing Payments
To ensure a smooth and seamless booking experience, please review the following information regarding payment and appointment confirmation.
- To confirm your appointment, full payment is required.
- We allow a 24-hour window for payment to be completed in order to secure your booking.
- Appointments will not be scheduled onto our system until payment has been received.
- Once payment is confirmed, your booking will be secured, you will be added to our scheduling system, and all relevant details, including assessment materials, will be sent to you via email.
- If payment is not received within the allotted timeframe, the appointment will be offered to another client on the waiting list.
- All payments must be made in EURO, whether domestic or international.
- We accept bank transfers, which are free of charge for domestic clients.
- For international transfers or payments in a different currency, applicable transfer and conversion fees will be added to the total package cost.
- International clients are responsible for covering all international transaction fees in addition to the invoice amount, both to send and for us to receive, where applicable.
Instalment Payments
While full payment is preferred, we can accept instalments where necessary, typically split into 2–3 phases. This must be discussed and agreed with Danielle in advance. An initial deposit is required to secure your appointment, with the remaining balance due on the designated dates agreed between Danielle and the client. Please note that your session will not proceed unless the full balance has been received 2 weeks (14 days) prior to your appointment. These dates and amounts will be shown on your invoice as a gentle reminder, while Danielle will remind you via email.
Paying By Card or Apple Pay
We accept payment by card, payment link or Apple Pay. But, we DO NOT cover the processing fee for this. If you prefer to pay by card, payment link or by Apple Pay, there is a settling fee for both Domestic and International – 3% transaction fee will apply to your card or link payment. This will be included in addition to your package cost.
Cancellation & Refunds
- Due to the sheer volume of clients we see and our tight availability, a 14 day notice is required for you to make a request for a refund.
- Request for a refund must be given 14 days in advance of the designated date. This applies to all bookings, including consultation, in-person appointment, online appointment, or group workshop.
- There is a 15% cancellation fee on ALL bookings.
- We do not refund any transaction fees made by you through payment links. If there is a card cost or transaction fee for Firefly Somatics™ to refund you, this will also be added to the aforementioned cancellation fee and the overall amount you will retrieve.
What happens if I cancel after this 14 day window?
- Cancellations made after 14 days of the scheduled session are not eligible for a refund
- We can reschedule your appointment
- We can permit ONE reschedule which must be facilitated within 3 months of original appointment date.
- If you need time to rearrange your calendar, we can issue you an open voucher. This voucher must be used within 3 months from the issue date.
- Should you fail to attend your next allocated appointment date, the session will be marked as facilitated. You will not be offered another date or entitled to a refund.
- If you do not use your open voucher within the 3 months, it will become void and no refund will be issued.
Rescheduling
Rescheduling requests are subject to notice periods, appointment type, and our availability. Rescheduling does not entitle a refund.
- For all online sessions, a minimum of 72 hours notice is required to request a reschedule. This applies regardless of refund eligibility and includes clients who are outside the 14-day cancellation and refund window. All reschedule requests are subject to availability.
- For all in-person sessions, including sessions held within the Firefly Somatics™ therapeutic space and Somatic Group Workshops, a minimum of 10 days notice is required to request a reschedule.
Reschedule requests made outside of our notice periods may be treated as the session having been facilitated by Firefly Somatics™, with no refund or alternative session offered.
Other Relevant Questions
The following frequently asked questions are provided to offer clarity, transparency, and guidance around our services and procedures.
- What happens if on the day, for some reason, I do not show up for my appointment?
- The appointment is marked as facilitated
- No reschedule is offered
- No refund is issued
- While you may have missed your session, we are happy to facilitate your aftercare process as paid for within your package
2. What happens if something urgent happens on the day of my appointment and I need to reschedule?
In cases of urgency (such as car breakdown, road accident, unforeseen illness) we are here to help, within reason:
- We need at least 8 hours notice on the day, if you are unable to attend your appointment and need to reschedule
- If notice is not given 8 hours in advance, your appointment will be marked as facilitated
- No refund or reschedule will be offered
3. What happens if I am not satisfied with my experience?
- No refunds are offered once your session has been facilitated
- This includes cases where you may feel the responses of your body or the experience did not meet your preconceived expectations – how your system responds is out of our control.
Gift Vouchers
- Open vouchers are assigned for am intended use (i.e. in person session, group workshop, online session).
- Vouchers are valid for 6 months from the issued date.
- All vouchers must be used within the specified date by the receiver.
- You can use your voucher against any treatment with us, but any additional costs must be covered
- No Refunds Viable
Firefly Somatics™ 