Our Terms and Conditions
Processing Payments
To ensure a smooth and seamless booking experience, please review the following information regarding payment and appointment confirmation.
- To confirm your appointment, payment is required.
- We allow a 24-hour window for payment to be completed in order to secure your booking.
- Appointments will not be scheduled onto our system until payment has been received.
- Once payment is confirmed, your booking will be secured. You will be added to our scheduling system, and all relevant details, including assessment materials, will be sent to you via email.
- If payment is not received within the allotted timeframe, the appointment will be offered to another client on the waiting list.
- All payments must be made in EURO, whether domestic or international.
- We accept bank transfers, which are free of charge for domestic clients.
- For international transfers or payments in a different currency, applicable transfer and conversion fees will be added to the total package cost.
- International clients are responsible for covering all international transaction fees in addition to the invoice amount, both to send and for us to receive, where applicable.
Instalment Payments
While full payment is preferred, we accept instalments where necessary, typically split into 2–3 phases. This must be discussed and agreed with Danielle in advance. An initial down payment is required to secure your appointment, with the remaining balance due on the designated dates agreed between Danielle and the client. Your enrolment will not proceed unless the full balance has been received 21 days prior to your enrolment beginning date. This is in accordance with our 21 day cancellation-refund policy. These dates and amounts will be shown on your invoice as a gentle reminder, while Danielle will remind you via email.
Paying By Card or Apple Pay
We accept payment by card, payment link or Apple Pay. But, we do not cover the processing fee for this. If you prefer to pay by card, payment link or by Apple Pay, there is a settling fee for both Domestic and International. A 3-3.2% transaction fee will apply to your card or link payment. This will be included in addition to your package cost.
Cancellations & Refunds
- For all one to one appointments, both in-person and online
- 21 day notice is required for you to request a refund.
- This request must be given 21 days in advance of your scheduled beginning enrolment date, which begins with your initial scheduled session.
- We do not refund any transaction fees made by you through payment links. If there is a card cost or transaction fee for Firefly Somatics™ to refund you, this will also be added to the aforementioned cancellation fee and the overall amount you will retrieve.
- There is a 30% cancellation fee which will be deducted from your original payment
2. For Consultation bookings:
- 14 days notice is required to request a refund
- We do not refund any transaction fees made by you through payment links. If there is a card cost or transaction fee for Firefly Somatics™ to refund you, this will also be added to the aforementioned cancellation fee and the overall amount you will retrieve.
- There is a 30% cancellation fee which will be deducted from your original payment
3. For Workshop enrolments:
- No refunds are viable
What if I sign up, and then I decide I want to cancel my enrolment on or after the 21 day refund window?
- Cancellations made on or after 21 days of your scheduled session and enrolment beginning date are not eligible for a refund
- We can reschedule your official beginning date and therapeutic appointment
- We can permit ONE reschedule which must be facilitated within 3 months of original appointment date.
- If you need time to rearrange your calendar, we can issue you an open voucher. This voucher must be used within 3 months from the issue date.
- Should you fail to attend your next allocated appointment date, the session will be marked as facilitated. You will not be offered another date or entitled to a full or partial refund.
- If you do not use your open voucher within the 3 months, it will become void and no refund will be issued.
What happens if I cancel my consultation after the 14 day refund window?
- We can reschedule your consultation
- We can permit ONE reschedule which must be facilitated within 3 months of the original consult meeting date.
Rescheduling
Rescheduling requests are subject to notice periods, appointment type, and our availability.
For all one to one, in-person sessions held in-house in our therapeutic space, 14 days notice is required to request a reschedule.
For all online sessions – full therapeutic appointments, consultations and integrative sessions – 72 hours notice is required to request a reschedule.
These apply regardless of refund eligibility.
For workshop enrolments, unfortunately rescheduling is not feasible as our workshops do not operate on a regular basis. We usually run only 2 workshops per year. We can provide you with an open voucher, which must be used within 3 months of issue date.
Reschedule requests made outside of our notice periods may be treated as the session having been facilitated, with no refund or alternative offered.
All reschedule requests are subject to availability.
Other Relevant Questions
The following frequently asked questions are provided to offer clarity, transparency, and guidance around our services and procedures.
- What happens if on the day, for some reason, I do not show up for my appointment?
- The appointment is marked as facilitated
- No reschedule is offered
- No refund is issued
- While you may have missed your session, we are happy to facilitate your aftercare process as paid for within your package.
2. What happens if something urgent happens on the day of my appointment and I can’t make my appointment?
In cases of urgency – such as car breakdown, road accident, unforeseen illness – we are here to help, but within reason:
- We need at least 8 hours notice on the day, if you are unable to attend your appointment
- Proof of the urgency must be provided
- If notice is not given 8 hours in advance, your appointment will be marked as facilitated
- No refund or reschedule will be offered
3. What happens if I am signed up, enrolled and feeling unsatisfied with my experience where I then request a refund?
We understand that every person comes to their experience with their own perspective, beliefs, expectations and preconceptions. What one person experiences or feels may be very different from another, and we respect that. Our intention is always to provide a thoughtful, supportive and authentic experience. However, we also recognise that everyone arrives at an experience through their own lens, shaped by their individual beliefs, backgrounds, experiences and expectations. As a result, each person’s experience and interpretation may be different. We are always happy to hear your feedback and understand your perspective.
Having said that….
- No full refunds including partial refunds can be offered once your therapeutic session has been facilitated
- No full refunds including partial refunds are offered if your official enrolment date has started, you are signed up on your personal Telegram chat box, you have been given access to our personalised programming and essentially, have begun your enrolment and are immersed in our after-care procedures.
- This includes circumstances where you feel that the experience, or your body’s response to it, did not meet your preconceived expectations. Every nervous system responds differently and individual responses are outside of our control.
Gift Vouchers
- Open vouchers are assigned for am intended use (i.e. in person session, group workshop, online session).
- Vouchers are valid for 3 months from the issued date.
- All vouchers must be used within the specified date by the receiver.
- You can use your voucher against any treatment with us, but any additional costs must be covered
- No Refunds Viable
